Refund Policy

21-Day Easy Returns for U.S. Customers
We hope you and your little ones love everything from Play Hollow! If something isn’t quite right, you can return or exchange it for a refund (minus shipping) or store credit—no problem at all.

Here’s how it works:

• Contact us at hello@playhollow.com within 21 days of receiving your order.

• Ship the items back within 7 days to the following address:

Play Hollow

ATTN: Returns

40 Front Street

Ballston Spa, NY 12020

To qualify, items must be unworn, unwashed, and in their original condition with tags. Unfortunately, we can’t accept returns for items that show signs of wear or use.

Final Sale Items
Sale items are final and can’t be returned or exchanged.

Shipping Issues
If your package is marked as delivered but goes missing, let us know, and we’ll do our best to help you track it down.

Refunds
Refunds go back to the original payment method (unless you prefer store credit). If your return lowers your order total below the free shipping threshold, we’ll deduct the applicable shipping cost. Please allow 7-10 business days for your bank to process the refund.

Damaged or Wrong Items
If your order arrives damaged or incorrect, email us at hello@playhollow.com within 72 hours with photos—we’ll make it right!