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Offering FREE SHIPPING on orders over $50
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Privacy Policy

Effective Date: 1/19/2025

At Play Hollow, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect
 When you visit or use our website, we may collect the following information:

  • Personal Information: Includes your name, email address, phone number, shipping and billing address, and payment details when you make a purchase.

  • Device Information: Automatically collected data such as your IP address, browser type, operating system, and how you interact with our website.

  • Order Information: Details about your purchases, including products ordered, payment method, and transaction history.

2. How We Use Your Information
 We use your information to:

  • Process and fulfill your orders, including shipping and returns.

  • Communicate with you about your order, promotions, or important updates.

  • Improve our website, products, and overall shopping experience.

  • Detect and prevent fraud or unauthorized transactions.

3. Shopify and Data Handling
 Our store is powered by Shopify, which provides the e-commerce platform we use. Shopify collects, uses, and processes your information in accordance with its Privacy Policy.

4. Sharing Your Information
 We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: To help process orders, manage payments, and deliver products (e.g., shipping carriers, payment processors).

  • Legal Compliance: If required by law or to protect our rights and property.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies
 We use cookies and similar technologies to improve your shopping experience. Cookies help us remember your preferences, analyze website performance, and deliver personalized ads.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Protecting Children’s Privacy
 We are committed to protecting the privacy of children. Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

7. Your Rights
 Depending on your location, you may have the following rights:

  • Access and request a copy of your personal information.

  • Correct or update your personal information.

  • Delete your personal information.

  • Opt-out of marketing communications.

To exercise these rights, please contact us at hello@playhollow.com.

8. Data Retention
 We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Security
 We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system can be 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links
 Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing your information.

11. Changes to This Policy
 We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the effective date noted.

12. Contact Us
 If you have any questions or concerns about this Privacy Policy, please reach out to us at hello@playhollow.com.